Gentle Balancing Toner

At Earth Flower Life, we’re committed to ensuring your order arrives safely and on time. Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.

Delivery Timeframes:

• Standard delivery typically takes 3–7 business days after your order has shipped.
  
• Delivery times may vary depending on your location, carrier delays, or peak holiday seasons.
  
  

Delivery Responsibility:

• Once your order has been marked as “Delivered” by the carrier, Earth Flower Life is not responsible for lost or stolen packages.
  
• If your package is delayed or appears lost in transit, please contact our support team at [insert your support email] so we can help investigate and assist with a claim if applicable.
  
  

Address Accuracy:
Please double-check your shipping address before completing checkout. Earth Flower Life is not responsible for packages delivered to incorrect addresses provided by the customer.

We want you to love your Earth Flower Life products. If something isn’t right, we’ll do our best to make it right.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or misprinted, please contact us within 30 days of receiving it.
For packages lost in transit, please reach out within 30 days of the estimated delivery date.

Claims approved as an error on our part will be fully covered — you can choose between a replacement or a full refund at no cost to you.

To start a claim, please email our support team with:

• Your order number
  
• A photo of the issue
  
• A short explanation of what happened
  
  

Once reviewed, we’ll notify you of the outcome.
If approved:

• Replacements ship within 3 business days, or
  
• Refunds are issued back to your original payment method within a few business days.
  

When Refunds or Replacements Don’t Apply

Certain situations are not eligible for a refund or replacement:

• Wrong Address: If an incorrect or incomplete address is provided and the order is returned to us, you’ll be responsible for reshipment costs once a new address is confirmed.
  
• Unclaimed Packages: Orders returned because they were not claimed are also subject to reshipment fees.
  
• Buyer’s Remorse: We don’t offer refunds or exchanges for changes of mind.
  
• Customs Rejection: Orders returned or destroyed due to customs refusal are not refundable.
  
• Order in Production: Once an item has been accepted and prepared by our fulfillment team, it can’t be canceled or refunded.
  
• Product Discontinued or Out of Stock: We can’t offer compensation for discontinued or long-term out-of-stock items.
  
• Uncollected FedEx Deliveries: If FedEx cannot deliver your package due to incorrect address, missing contact info, unpaid duties, or refusal, the shipment may be destroyed by the carrier. In these cases, we cannot offer a refund or replacement.
  
  

Note: To exercise your right to cancel or return under the EU 14-day cooling-off period, you must first accept delivery of the order. Refusing delivery does not qualify as a valid cancellation.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your account — some refunds are issued as credits.
   
2. If you requested a direct refund, check with your bank or card provider, as processing times can vary.
   
   

Still no refund? Contact our support team and we’ll be happy to assist.